- I already have pet insurance. Can I still join
Scallywags?
- What happens when my pet reaches the age of 10?
- What if my pet needs treatment in an emergency?
- Does Scallywags cover specialist referrals ?
- What if I move house?
- When my pet dies ?
If your question is not answered here or if you would like any
further information please use our enquiry form or email
Yes. If your pet is already insured elsewhere we recommend that you
continue your existing insurance for accident and sickness treatment and join
Scallywags for your preventative treatment only.
You can, of course, choose to transfer to Scallywags insurance when your
existing policy is due for renewal but remember that we are not able to cover
any condition from which your pet suffered before the date of the
transfer. If your pet has any preexisting condition you would be better
off remaining with your existing insurer.
Pets aged 10 and over are no longer eligible to take Scallywags insurance as new
members. Pets who are already members can continue their insurance for
the rest of their lives although the death benefit which covers euthanasia and
cremation will no longer apply. On reaching the age of 10, your pet's insurance premium
will be reviewed, in consultation with your vet, and may be subject to small
increase. This is to take account of the increasing risk of illness which
comes with advancing age. If you wish to keep your monthly payments to a
minimum, you will be offered the alternative of "accident only" cover
at a reduced monthly cost. The choice is yours. This
only applies if you have taken out Scallywags Pet Insurance. Pets can join
the Scallywags Preventative Scheme at any age.
Under normal circumstances you should always take your pet to the veterinary
practice through which you joined Scallywags. If you have to
consult a vet other than your own in an emergency - perhaps when you are away
from home or outside normal surgery hours - you will probably be asked to pay in
full for any treatment given. All you need to do is send the receipt to
us, with a completed claim form. Phone 01386 442722 if you need help in
making a claim. This only applies if you have taken out
Scallywags Pet Insurance
If your vet refers your pet to a specialist for treatment for an insured
condition, the cost will be covered by Scallywags up to the limits of your
policy. Depending on the arrangement your vet has with the specialist, you
may be asked to pay for treatment. If this happens you can reclaim
the cost from us. Whenever possible we will try to arrange
to settle the account directly with the specialist or your own vet. This
only applies if you have taken out Scallywags Pet Insurance
If you will still be able to take your pet to the same vet then you need only
tell us your new address. If you are moving out of the area and will need
to register with a new vet, contact us in advance and we will let you know of
any "Scallywag" vets in the area. If you are able to register with one
of these we will arrange the transfer of your membership to your new vet.
If there is no Scallywag vet in the area or you choose to register with a vet
who does not use the scheme you will have the option of switching to our
insurance only scheme to maintain your insurance cover. (If there is no
Scallywag vet in your new area, why not recruit one? We are always happy to
talk to vets about introducing the scheme to their practice) Contact us by post,
fax or email
Sadly, we are all faced with this unfortunate situation eventually. If your
vet has to put your pet to sleep, before it is 10 years old, the cost of euthanasia and cremation will be
met by Scallywags, subject to policy conditions and limits. If your pet dies in an
accident and your vet is not involved you may still face a charge for cremation
or disposal of remains. In this case you should send the bill, with a
covering letter, to us. After the age of 10 we will only pay for euthanasia
arising from an accident, not as the result of an illness.
While we try to ease the pain of losing your pet by dealing with the
associated costs, Scallywags does not cover the purchase price of your pet or
the cost of replacement. This only applies if you have
taken out Scallywags Pet Insurance
